Privacy Policy

Information We Collect

We gather information that enables us to deliver a secure and personalised gaming experience. This includes details you provide directly, such as your name, date of birth, email address, residential address, telephone number and payment information when you register an account, make deposits or withdrawals, or contact our support team.

We also automatically collect certain technical information whenever you visit our website. This may include your IP address, browser type and version, operating system, the pages you visit, the time and date of your visits, and how you navigate through the site. Location data may be collected at a country level to ensure we comply with licensing requirements.

How We Use Your Information

Your personal data is used to create and manage your account, process transactions, verify your identity, prevent fraud and money laundering, and provide customer support. We also use the information to improve our website, customise your gaming experience, and communicate important updates, promotions and service messages where you have consented to receive them.

Statistical and analytical data helps us understand player preferences and develop our services further. We only send marketing communications to individuals who have actively chosen to receive them, and you may opt out at any time.

Sharing and Disclosure of Information

We may share your personal data with trusted third-party service providers who assist us in operating the website and delivering our services. These include payment processors, identity verification agencies, IT and hosting providers, and professional advisers. All such partners are contractually obliged to keep your information secure and to use it only for the purposes we specify.

We may also disclose information where required by law, regulation or licensing authorities, or to protect the rights, property and safety of Royal Planet Casino, our players and the public. We do not sell your personal data to third parties for marketing purposes.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance functionality, analyse traffic and provide a tailored experience. Some cookies are essential for the site to work properly, while others help us understand which features are most popular.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your ability to use all features of the website. Our use of cookies is detailed further in our separate Cookie Policy, which forms part of this overall privacy framework.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, alteration or disclosure. These measures include encryption of sensitive information, secure servers, and regular security reviews.

While we strive to protect your data, no system can guarantee complete security. You are responsible for keeping your account credentials confidential and notifying us immediately if you suspect any unauthorised use of your account.

Your Rights

You have the right to access the personal data we hold about you, to request corrections if any details are inaccurate, and in certain circumstances to request deletion or restriction of processing. You may also object to processing based on legitimate interests or withdraw any consent previously given.

To exercise these rights, please contact our customer support team. We will respond to your request within statutory timeframes and in accordance with applicable data protection laws. Please note that we may need to retain certain information for legal or regulatory compliance even after a deletion request.

International Transfers

Some of our service providers are located outside the UK and the European Economic Area. When we transfer personal data to such providers, we ensure appropriate safeguards are in place, including contractual commitments that meet UK data protection standards.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or applicable legislation. The revised version will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please contact our support team via live chat or by emailing the address provided on our website. We are committed to resolving any issues promptly and transparently.